How do you handle delayed payments

Paying invoices on time is our customers’ responsibility. Below are the steps taken after late payment for VPS:

1. Our automated system sends invoices 7 days before the due date;
2. Clients are able to pay outstanding invoices via Mobile money or Bank deposit.

If invoices are not paid until:

1. 1 day after due date – services are suspended;
2. 3 days after due date – services are terminated;
3. 7 days after due date – services are deleted beyond recovering.

Note #1: If invoice paid during VPS service suspension time our system will automatically re-enable it after successful payment.

Note #2: All terminated VPS servers are deleted from our system without possibility of recovering them.