How do you handle delayed payments


Paying invoices on time is our customers’ responsibility. Below are the steps taken after late payment for VPS:

  1. Our automated system sends invoices 7 days before the due date;
  2. Clients are able to pay outstanding invoices via Mobile money or Bank deposit.

If invoices are not paid until:

  1. 1 day after due date – services are suspended;
  2. 3 days after due date – services are terminated;
  3. 7 days after due date – services are deleted beyond recovering.

Note #1: If invoice paid during VPS service suspension time our system will automatically re-enable it after successful payment.

Note #2: All terminated VPS servers are deleted from our system without possibility of recovering them.

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